Complete Lost & Found Solution
Tailored to Your Business
The MS SHIFT Lost & Found system allows you to maintain digital records of items lost on the property, create found item reports, and automatically match lost with found items.

ForgotMyItem.com elevates the guest experience and increases hotel revenue. Guests are enabled to easily report forgotten or lost items from any device, choose their preferred shipping method, and pay via a secured PayPal link. Hotel staff is alerted that an item was found and is ready to be shipped!

MS SHIFT has created a unique experience that will boost efficiency, increase revenue, and offer guests Customer Loyalty recognition.


Secure Payment Processing via PayPal
Secure payment processing through a globally trusted brand. Ensure that your guests have the peace of mind when they pay for their shipments online.


Benefits
All transactions will be processed through a secure PayPal portal.
Easy access to all hotel funds generated with direct deposit or check requests.
MS SHIFT does not store any credit card information.

Multi-Carrier Shipping Options
Flexibility and freedom of carrier choice. Hotel has the option to integrate all their shipping accounts allowing guests to pick their preferred one.


Benefits
Ability to integrate multiple carrier accounts.
Guest pays standard shipping rates to hotel, hotel pays preferred shipping rates, generating revenue and customer loyalty.
Guests have the option to enter their own account information.
Hotel has the option to provide complimentary shipping for high-profile, priority guests.

Lost and found
Highlights
 Get an organized and accurate Lost & Found System.
 Generate transparent and detailed records.
 Save time searching with an automatic matching feature.
 Receive email notifications when lost items are found.
 Manage your items in storage and unclaimed items.
 Ship and track items to its owner via our Packages System.
 Attach pictures of valuable found items.
 Log, search and return items on-the-go using MS SHIFT Mobile App.
Take Control of Your Process. Your Accounts. Your Profits. Your Guests.
"The Lost and Found feature is excellent, I work in a very large beach resort where guests leave their stuff all over the property, and this tool has helped us organize the lost and found in our hotel, efficiently."

- Mauricio Ledezma, Director of Security, The Westin Golf Resort & Spa Playa Conchal, Costa Rica

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