Concierge

Every guest request, handled with care

The concierge suite built by concierges — book reservations, track requests, message guests and personalize every stay, all from one dynamic task log.

Guest requesting a car service from the MS SHIFT concierge app outside a luxury hotel
Trusted by concierge & front-office teams◆ Les Clefs d’Or◆ Luxury hotels◆ Guest services
◆ Built for concierge teams

Everything your desk needs to book, track and delight

Concierge helping a guest confirm a restaurant reservation on a tablet
Task Log & Reservations

Every request, tracked and booked

A dynamic, sortable digital task log tracks every booking and reminder — and books dining reservations seamlessly within tasks through built-in OpenTable integration.

  • Digital task logSort and track every request in one place.
  • OpenTable reservationsBook dining without leaving the task.
  • RemindersNever let a follow-up slip.
  • Text & emailReach the guest right from the task.
Nothing gets lost at the desk.
Concierge reviewing guest profiles on a tablet at the front desk
Guest Profiles

Know every guest, build loyalty

Improve guest experience and loyalty by tracking guest preferences and historical bookings — so every recommendation feels personal and every return feels expected.

  • Guest profilesA full picture of every guest.
  • PreferencesRemember what each guest loves.
  • Booking historySee past stays and requests at a glance.
  • LoyaltyTurn great service into repeat guests.
Every stay, personal.
Concierge messaging a guest from a smartphone at the desk
Communication Center

Reach guests on their channel

Communicate with guests across multiple digital messaging channels — send text and email directly from any task, right when it matters.

  • Multi-channel messagingMeet guests where they are.
  • Text & emailSend from the task in a tap.
  • Timely updatesKeep guests informed in real time.
  • One guest threadEvery message tied to the guest.
Conversations, all in one place.
Concierge showing a guest local recommendations on a tablet
Local Discovery

Everything guests want to do, at your fingertips

Locate local business information powered by Yelp and Google, create custom directions branded with your hotel logo, discover local events and give guests up-to-date flight information.

  • Venue informationFind local spots via Yelp & Google.
  • Maps & navigationCustom, branded directions to save.
  • Ticket integrationSurface events happening nearby.
  • Flight trackerShare live flight updates with guests.
The city, curated for every guest.
Concierge presenting a custom guest reservation itinerary on a tablet
Itineraries & Insights

From itinerary to insight

Create custom itineraries and store documents in a shared library, bring the concierge experience to guests on mobile, and measure it all with powerful performance and revenue reports.

  • Itineraries & documentsBuild and share custom itineraries.
  • Mobile conciergeBring the desk to the guest.
  • Quick linksReach the info you need, faster.
  • Reporting & metricsTrack performance and revenue.
Service you can measure.

Ready to bring MS SHIFT Concierge to your property?

One platform for concierge, guest services and operations across every building. Schedule a personalized walkthrough today.

Request a demo