Cruises

Security & operations that sail with you

One platform for security, guest services and ship operations — from embarkation through every port of call. Built for the pace and scale of life at sea.

A cruise ship sailing past a coastline at sunset
Trusted at sea◆ Ocean & river lines◆ Expedition vessels◆ Port & terminal teams
◆ Built for the ship

Everything your shipboard teams need, in one place

An officer filing a New Incident Report on a tablet while medical staff assist a guest on deck
Incident Reporting

Capture incidents with evidence that holds up

Document guest disputes, medical events, security calls and safety findings with structured reports, attached media and a defensible audit trail — ready for the captain, the line and maritime authorities when you need it.

  • File reports from any deckStructured incident reports, even offline.
  • Attach evidencePhotos, video clips and witness statements.
  • Route to the right teamsSecurity, medical and ship management.
  • Compliance-ready exportsA full audit trail whenever you need it.
Stronger reports. Stronger protection.
A bell desk attendant scanning luggage tags on a cart aboard ship
Bell Desk & Luggage

Get every bag to the right stateroom, on time

Track luggage from the gangway to the cabin door, log delivery and pickup requests, and keep stewards moving — so embarkation and disembarkation stay calm even at full capacity.

  • Tag bags at the gangwayScan and track from the moment guests board.
  • Log every requestDeliveries, pickups and special handling in one queue.
  • Dispatch to stateroom stewardsAssign by deck and zone — no radio guesswork.
  • Real-time statusGuests and the desk see where every bag is.
Smoother embarkation. Happier guests.
An officer verifying a contractor's photo ID credential on a tablet at a ship access gate
Visitors & Photo ID

Know exactly who’s aboard

Issue photo IDs on the spot and credential crew, contractors and visiting vendors before they ever reach a deck — with access tied to roles, zones and sailing dates.

  • Issue IDs on the spotPrint guest, crew and contractor badges in minutes.
  • Credential everyone aboardCrew, contractors and visiting vendors alike.
  • Control access by zonePermissions tied to role, deck and sailing dates.
  • Always know who’s aboardA live roster for security and muster.
Verified identities. Controlled decks.
A crew member logging a lost item report on a tablet at the ship's Lost & Found desk
Lost & Found

Reunite guests with what they’ve lost

Log found property in seconds, match it to guest claims across thousands of cabins, and return items quickly — even after guests have disembarked and sailed home.

  • Log finds in secondsCapture item, location and finder on the spot.
  • Photograph and storeCatalogue by stowage location with images attached.
  • Match claims automaticallySurface likely matches against guest reports.
  • Return after the sailingCoordinate shipping once guests are home.
Less lost. More found.
A security patrol officer scanning a deck checkpoint with a phone, confirming the round
Security Patrol

Prove every deck was walked and watched

Schedule patrol routes across decks and restricted zones, scan checkpoints as officers move, and capture findings in real time — so you can show every round was completed, not just assigned.

  • Build patrol routesSet checkpoints across decks and restricted zones.
  • Scan as you goAn NFC or QR tag confirms each point, time-stamped.
  • Flag findings on the spotLog hazards and incidents mid-round.
  • Prove completionA verifiable record of every patrol, every shift.
Patrols you can prove. Decks you can trust.
A security officer reviewing the daily activity log on a monitor and logging a new entry on a tablet
Daily Activity

One clear log of everything that happened

Capture every shift’s activity — patrols, incidents, guest assists and maintenance calls — in a single running log, so the next watch and ship management always know exactly what came before.

  • Log activity as it happensEvery event in one running shift record.
  • Seamless shift handoverThe next watch picks up with full context.
  • Find anything fastSearch by date, deck, officer or event type.
  • Roll up to reportsDaily and voyage summaries for management.
Nothing slips between shifts.

Ready to bring MS SHIFT aboard?

One platform for security, guest services and operations across every deck. Schedule a personalized walkthrough today.

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