How Shell Energy Stadium keeps security and
operations in sync with MS SHIFT

Shell Energy Stadium is the 22,000-seat home of Houston Dynamo FC and the Houston Dash in East Downtown Houston — a venue that fills to capacity for matches, concerts and major events. On event day, security and operations teams have to move fast and stay on the same page while thousands of guests arrive, move through the concourses and expect a seamless experience. For Ryan Dalberg, Director of Security / Guest Experience, keeping those teams coordinated came down to one platform.

The Challenge

A stadium concentrates a huge volume of activity into a handful of hours. Incidents, patrols, guest requests and reporting all happen at once and across a large footprint, and they need to be captured accurately and shared instantly between security and operations. Running that on disconnected tools makes it hard for teams to stay aligned, keeps leadership waiting on reports, and adds friction on the days when there’s no time to spare.

The Solution

Shell Energy Stadium’s team adopted MS SHIFT as a single platform for both security and operations. Because it’s genuinely easy to use, staff get up to speed quickly and record events consistently in the flow of a busy event. Its extensive reporting gives leadership the visibility they need to see what’s happening across the venue — so both teams stay coordinated, informed and ready to deliver for every guest.

The Results

1. One platform for security and operationsBoth teams work from the same system and the same information, replacing the disconnected tools they’d used before.
2. Ease of use across the teamA user-friendly platform means staff need very little time to get comfortable — and can record events consistently during a fast-moving event.
3. Extensive reporting for leadershipDetailed reporting gives leaders clear visibility into activity across the venue, all from one place.
4. Coordinated, guest-ready event dayWith teams coordinated and informed, staff stay focused on delivering a seamless experience for every guest.