How Evermore Resort Orlando runs all-in-one
security operations with MS SHIFT

Evermore Resort Orlando is an expansive resort destination in Orlando, Florida, with a large and multi-faceted property to safeguard every day. Protecting guests, staff and the grounds at that scale calls for a security operation that is organized, accountable and fast — the kind of operation that’s difficult to run on disconnected tools and manual paperwork. For Phillip Morgan, Director of Safety and Security Operations, the answer was a single platform his entire team could rely on.

The Challenge

A property as large and complex as Evermore generates a wide range of daily security activities — patrols, incidents, events and reports that all need to be captured accurately and reviewed at a leadership level. Managing that volume across scattered systems makes it hard to record events methodically, train new officers quickly, and spot the trends that should shape how resources are planned and deployed.

The Solution

Evermore’s team adopted MS SHIFT as a single, extensive platform covering a wide range of functions, letting them manage all of their daily activities from one database. Officers use the system’s modules to record events in a methodical, consistent way, and because it’s so user-friendly, onboarding new officers takes very little time. From a leadership standpoint, Morgan uses the same system to identify trends across events and to track the productivity of both the team and individuals.

The Results

1. All daily activities in one databaseAn extensive set of modules lets the team manage a wide range of functions and record events accurately and methodically — all from a single database.
2. Fast, low-effort officer onboardingA genuinely user-friendly system means officers need very little training time to get up and running.
3. Leadership insight that guides deploymentTrend identification across a wide range of events supports operational planning and resource deployment, while productivity tracking gives clear visibility into team and individual performance.
4. Outstanding support and a custom fitThe MS SHIFT team is with you every step of the way — from initial design through implementation — and was creative and accommodating in designing a system for a complex property.