How JW Marriott Marquis Hotel Dubai centralized
Loss Prevention operations with MS SHIFT

JW Marriott Marquis Hotel Dubai is a landmark luxury hotel on Sheikh Zayed Road in the Business Bay district of Dubai. One of the largest hotels in the region, its Loss Prevention department safeguards thousands of guests, employees and visitors every day — a scale of operation that demands precision, accountability and speed.

The Challenge

Like many large properties, the team was running critical security functions across multiple disconnected tools. Incident reports, patrols, lost and found, key control, visitor management and daily activity logs each lived in their own system — or on paper. The result was duplicated effort, constant manual follow-ups, and time lost to paperwork instead of to guests.

The Solution

The department consolidated these functions onto MS SHIFT, a single mobile platform. Officers now log incidents, run patrols, track keys and register visitors from one cohesive dashboard, capturing photos and signatures in the field. Because the system is intuitive, staff adapted quickly and training time was minimal.

The Results

1. One cohesive dashboardTasks that once required multiple systems and endless paperwork are now completed in one place, with better accuracy.
2. A boost in productivity and moraleA smoother operation and a genuinely user-friendly system lifted both team productivity and morale.
3. Proactive, data-driven securityInstant, professional-grade reports help the team identify trends, optimize resources and anticipate issues before they escalate.
4. Effortless implementation and supportResponsive, same-day support made customizing and rolling out the system to the property painless.